Ceriabet is committed to protecting the privacy and data security of every member. This document explains how we collect, use, and protect your information to the highest standards.
Privacy is more than a written policy — it is a daily practice we uphold to ensure your data remains safe and in your control at all times.
All data transmitted between your device and ceriabet's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
Ceriabet never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes without your consent.
You have the full right to access, amend, transfer, or request deletion of your personal data at any time through our support team.
Your data is stored in certified data centres equipped with multi-layered physical and digital security systems, including biometric access controls and 24-hour monitoring.
Ceriabet's privacy policy is built in accordance with the requirements of the Personal Data Protection Act (PDPA) and applicable international standards to ensure optimal protection.
You can choose the types of communications you wish to receive from ceriabet, including the option to unsubscribe from promotional and marketing notifications at any time.
Ceriabet ("we", "Platform") takes the privacy of every member seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the ceriabet website, mobile app, and related services.
This Policy applies to all users who access the ceriabet platform, including casual visitors, registered members, and anyone who interacts with our services through any official channel. By continuing to use our platform after any changes to this Policy, you are deemed to have accepted the updated terms.
Ceriabet operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international privacy standards. We continually strive to ensure our data handling practices align with the latest developments in legislation and information security technology.
Any enquiries regarding this Privacy Policy may be directed to our support team, available 24 hours a day, 7 days a week via live chat on the platform.
We collect your personal information through various means — directly from you, automatically through your use of the platform, and in certain situations from legitimate third parties. The following are the main categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Account registration, KYC |
| Contact Data | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, deposit/withdrawal records | Payment transactions |
| Technical Data | IP address, device type, operating system, browser | Automatically upon access |
| Activity Data | Game history, betting records, login logs | Automatically during play |
| Communication Data | Support chat, email, and complaint records | Interactions with our team |
We only collect data that is strictly necessary to provide you with quality services. No additional sensitive data such as medical information or religious beliefs is collected unless specifically required by law.
The personal data we collect is used for clearly defined, lawful, and limited purposes. ceriabet does not process your data beyond the defined scope without prior notice and your consent. The following are the primary purposes for data use:
All data processing is carried out on a valid legal basis, whether contractual obligation, legal duty, legitimate interest, or your explicit consent.
Ceriabet does not sell or trade your personal data. However, there are limited situations where we may share your information with selected third parties:
All third parties we work with are required to meet data protection standards equal to or exceeding our own. We do not permit your data to be used for third-party marketing purposes without your explicit consent.
In the event of a company merger, acquisition, or asset sale, user data may be transferred to the new entity. In such situations, you will be notified in advance and your rights will continue to be protected.
We implement a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
All data communications are secured with the highest-grade TLS/SSL protocols.
An additional security layer to protect access to your account.
An automated threat detection system operates 24/7 to identify suspicious activity.
Data is stored in a server environment protected by multi-layered access controls.
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% guaranteed. We encourage you to also take protective measures such as using a strong password and not sharing your login credentials with anyone.
Ceriabet uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and personalise content. The following are the types of cookies we use:
You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ceriabet platform. For more information on managing cookies, refer to your browser's help guide.
As a ceriabet user, you have the following rights regarding your personal data that we hold:
Request a copy of all personal data we hold about you.
Request the correction of inaccurate or outdated data in our records.
Request the deletion of your personal data subject to legal requirements.
Request a restriction on the processing of your data in certain permitted situations.
Receive your data in a machine-readable format for portability.
Object to the processing of your data for specific purposes, including direct marketing.
To exercise any of the above rights, contact our support team via live chat on the platform. We will process your request within 30 working days from the date of receipt. For more complex cases, this period may be extended up to 60 days with prior notice to you.
Please note that these rights are not absolute and may be subject to certain exceptions under applicable Malaysian law, particularly for the purposes of legal compliance and fraud prevention.
Ceriabet retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are general data retention guidelines:
Upon expiry of the retention period, data will be securely deleted or anonymised using industry-standard procedures. Data required for legal purposes or ongoing litigation may be retained beyond the standard periods stated above.
The ceriabet platform is strictly for users aged 21 years and above. We do not intentionally collect, store, or process the personal data of individuals below the stipulated age limit.
Should we discover that personal data of an individual below the minimum age has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.
Ceriabet is also committed to protecting vulnerable groups and fully supports responsible gaming programmes. More information is available on the Responsible Gaming us.
Ceriabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you via email or a prominent notice on the platform before taking effect.
We encourage you to review this page periodically to stay informed about how we handle your personal data. The "Updated" date at the top of this document will reflect the latest version.
For any enquiries, concerns, or requests relating to your privacy and personal data, please contact our Data Protection Officer via:
Your data is fully protected by industry-grade encryption. Register now and enjoy a safe, trusted, and enjoyable online gaming experience alongside thousands of ceriabet members across Malaysia.